Our Quality and Service Promise to You
Your satisfaction is our number one concern. We pride ourselves in our high customer satisfaction rate and on-time delivery rates nationwide. We are a passionate team with innovative production processes and equipment that allows us to deliver the highest print quality possible.
Each product is checked to ensure quality and are free of material defects at the time of shipping. Nobody’s perfect, though we always strive to be. In the rare case that we make a mistake, we want you to have a worry-free experience. Notify us within 3 days of receiving your order and we’ll take care of you.
Our Make-It-Right Guarantee makes it quick and easy:
If your order contains incorrect items or items that are printed materially different than your final design or on incorrect products, we will send the correct items and/or reprint those incorrect pieces for you. We will also email you pre-paid shipping labels so that your return doesn’t cost you a dime.
If for any reason we try and are unable to send or reprint those pieces correctly, we will refund you those pieces. We will email you pre-paid shipping labels and you will be refunded upon receipt of your returned items.
In lieu of a replacement, a discount on a future order, or a partial or full store credit, may be issued to your account, not including shipping fees and taxes. After 3 days, no replacements or credits will be given.
If you notice an issue with your order, please submit an email to firstname.lastname@example.org with the subject line “Request Return for Order [your order number]”.
Because we provide custom printed products, we cannot provide returns for sizing issues or product material. It is your responsibility to check the sizing charts and specifications provided on the product pages and to ensure your design is to your specifications before finalizing the order. If a particular item does not have a sizing chart then you may request one from email@example.com.
The nature of custom printing sometimes causes slight variance in color, placement or sizing of artwork for which there is a standard tolerance. This tolerance is discussed further within our Terms & Conditions. Production errors outside of our standard tolerance may be suitable to be reprinted or credited towards a future order on a case by case basis.
Please note that actual colors may vary slightly from images shown due to monitor and screen settings. We are not able to return or remake any item if you are not happy with the way that a letter or color looks.
We do not offer exchanges on printed items. We can offer exchanges on blank garments if they are sent back to us unused. Exchanges will be subject to a 25% restocking fee paid by the customer. Customers will be responsible for the cost of shipping items back to Azzara Designs. Exchanges can only be made once the items are received and confirmed undamaged by Azzara Designs.
All orders are made-to-order and the process begins immediately after an order is placed. We do not offer cancellations under any circumstances. If you have a question about a cancellation of an order please email us at firstname.lastname@example.org. We will do our best to see if we can accommodate a cancellation request, but it is not guaranteed.
Damaged in Shipping
Please inspect your order immediately upon receipt and notify us within 3 days if the item(s) has been damaged. We will need photos of the damaged item(s) , as well as photos of the box the damaged item was shipped in. Please email us images to email@example.com (no larger than 300k each) with the subject line “Damage in Shipping [your order number]”. We must have the images in order to notify the shipping company and file the necessary damage claims. After the claim is presented to the shipping company, we will arrange to have damaged items and their packaging inspected, returned and replaced. IMPORTANT: Please keep original shipping containers and packaging your item was received in, as they are needed for inspection.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Digital Files & Downloadable Products
All sales are final on digital files and downloadable products. If you experience any issue with a file, please contact us and we will take care of you. It is your responsibility to understand file formats and make sure that your cutting machine takes a SVG file.
Please note that no two custom sublimation items (including pairs or two socks) are exactly alike as this is a 100% custom process to produce them. For example, a break in the pattern will appear on each of the sides of the socks. We do our best to make it look natural and eliminate the line on the sides so it looks like a seam to seam print, however, this break is part of the tolerance level and a norm in this kind of process. Please see the sublimation expectations for apparel printing.
Questions or Concerns about Your Order?
For questions or concerns about your order, contact our customer care team online or call us at (512) 991-2129.