FREQUENTLY ASKED QUESTIONS
How do I place a custom order?
Please place your order through this website. If you need to speak with us regarding your order or have questions, please feel free to contact us at firstname.lastname@example.org or 512.991.2129.
When will my order be ready?
Once your order is placed and artwork has been submitted and approved (if applicable), turnaround time is 2-10 business days. However, there are some items that may take longer. Rush processing is available on some orders for an added fee. Rush t-shirts can be finished in as little as 1-5 business days. Please ask about your specific project.
When will my order ship?
On average, it may take 2 -10 business days to process your order before we ship it. Please check your confirmation emails for updated turnaround times. Please allow additional time for delays when there are natural disasters. We ship Monday through Friday, excluding weekends and holidays.
What printing methods do you use?
No one likes bad prints. So, we’ve worked hard to have the best print in each process by using state of the art equipment and quality materials. We have several printing methods, including sublimation, heat transfers, screen printing, or DTG.
We will narrow in what will makes your project look best. We also have embroidery available - email us for an embroidery quote.
If you have a specific request, please contact us here.
What is sublimation?
Dye Sublimation is a unique printing technique that allows for full color designs on apparel, coasters, koozies, ornaments, photo panels, mugs, bag tags, flags and much, much more! The design is infused into the item so it has no feel and will never fade or crack! Please be sure to see the sublimation fact sheet here.
Do you have price breaks for ordering more?
Yes! We provide bulk orders for specific items, teams and organizations. Click here to complete our contact form to get started.
What artwork works best?
Vector art is preferred. All non-vector art must be 300 DPI. Accepted file types are .PSD, .TIF, .EPS, .AI, .PDF, and JPG. Design should be sized to print. Custom orders cannot begin until we have usable artwork.
What is the shipping policy?
Our shipping policy is available here.
Is it secure to order from this site?
Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.
Do you sell or trade any of my information?
What is your return policy?
Our return policy is available here.
What about trademarks?
The trademarks, logos, characters and service marks (collectively “Trademarks”) displayed on the Site belong to Azzara Designs LLC or are used with permission. Nothing contained on this Site should be construed as granting any license or right to use any Trademark displayed on this Site. Your use/misuse of the Trademarks displayed on this Site, or any other content on this Site, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that Azzara Designs will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution. Azzara Designs provides no warranty of any kind that uploaded logo designs will not infringe, or be subject to a claim of infringing, the trademark or other rights of another party. It is solely your responsibility to obtain the advice of an attorney regarding whether the logo design is legally available for your use and does not infringe the rights of another party. We do, however, reserve the right to use any work for promotional purposes.
Still have questions?
The best way to contact us is via our website contact feature which can be found here.
Thank you for shopping with us!